Frequently Asked Questions

Here you can find some of the most common questions that we get asked.

If you have others, and can’t find the answer, get in touch or email us at info@paintpeople.co.uk.

Our standard delivery is two to three working days but place your order before 1pm (and choose next day delivery) and we can get it to you on the next working day.

You can return products to us within 28 days of the date of the delivery, provided you have received written agreement in the form of an authorisation email from PAINTPEOPLE. No claims can be considered for returns outside this period. Goods are to be returned at your expense to the original source of supply as specified by PAINTPEOPLE.

In the unlikely event of a product being defective please email us at info@paintpeople.co.uk and we will replace the original order.

There are certain products that cannot be returned once opened. Read our full Returns & Refunds Policy. 

Your statutory rights are not affected.

PAINTPEOPLE products can only be ordered via our website. You can pay with PayPal or by using your credit or debit card. Our online ordering facility is totally secure.

Our delivery charge is dependent on the value of your order. If your order is £25 or less, it’s £5 for standard delivery. If your order is over £25, standard delivery is free. Next day delivery* is £10 for all orders. Read our full delivery charge information.

PAINTPEOPLE delivers to the UK mainland only, excluding the Scottish Highlands.

We use a leading, nationwide courier firm to deliver your goods so you can be sure of a safe and prompt delivery.

If you order before 1.00pm (and choose next day delivery) you'll receive your goods on the next working day. If you choose standard delivery, they'll be with you within two to three working days.

Yes, just let us know when you place your order. You can do this by leaving us a message in the notes box as you checkout or by emailing us at info@paintpeople.co.uk

The courier will need a signature before dropping off the goods. If nobody is available to sign for the goods, the courier will try to leave the goods with a neighbour. If this isn’t possible, they will take the goods back to the depot and get in touch to arrange a new delivery date.

Due to insurance requirements, the courier can only deliver to your door and not into your property. However, most of our products can be carried by one adult.

Yes. We appreciate that you may be ordering for someone else and want the goods delivered to their address. Just let us know at the time of ordering please.

We currently accept Mastercard, Visa, Visa Electron, and Maestro/Solo Cards. You can also pay using PayPal (requires a separate PayPal account).

PAINTPEOPLE operates solely on the Internet, which is one reason we can offer the savings we do. You can find answers to most questions in our FAQ page, so please take a look there first. If you can’t find the answer to your question, please email us at info@paintpeople.co.uk and we’ll do our best to get back to you within one working day.

Not at the moment. We recommend you use a site such as www.mybuilder.com or www.myhammer.com where you can ask interested traders in your area to bid for a job. Alternatively www.yell.com will have a list of local tradespeople.

Our product pages and Product Information Sheets fully describe the product including how to use it, the area the product will cover and the best conditions for use.

But, if you're unsure and would like some advice, please email us at info@paintpeople.co.uk and we’ll get back to you within one working day.

Yes. A receipt, with full VAT information so you to claim back the tax (if you are eligible to do so) can be sent separately from your order. Just let us know by leaving a message in the notes box when you place your order.

Simply click here and then click on "Forgot your password?". Enter your email address you gave us when you registered with us and we’ll send you an email to reset your password.

Just drop us a line using the form on the Contact Us page or email us at info@paintpeople.co.uk.

All our fact sheets are supplied as pdf (portable document format) files. There are a number of free programs available to view these files, including Foxit Reader (for Windows) and Adobe Reader (for Windows, Mac & Linux).