Frequently Asked Questions
Here you can find some of the most common questions that we get asked.
If you have others, and can’t find the answer, get in touch or email us at info@paintpeople.co.uk.
You can return products to us within 28 days of the date of the delivery, provided you have received written agreement in the form of an authorisation email from PAINTPEOPLE. No claims can be considered for returns outside this period. Goods are to be returned at your expense to the original source of supply as specified by PAINTPEOPLE.
In the unlikely event of a product being defective please email us at info@paintpeople.co.uk and we will replace the original order.
There are certain products that cannot be returned once opened. Read our full Returns & Refunds Policy.
Your statutory rights are not affected.
Our delivery charge is dependent on the value of your order. If your order is £25 or less, it’s £5 for standard delivery. If your order is over £25, standard delivery is free. Next day delivery* is £10 for all orders. Read our full delivery charge information.
PAINTPEOPLE delivers to the UK mainland only, excluding the Scottish Highlands.
Yes, just let us know when you place your order. You can do this by leaving us a message in the notes box as you checkout or by emailing us at info@paintpeople.co.uk
We currently accept Mastercard, Visa, Visa Electron, and Maestro/Solo Cards. You can also pay using PayPal (requires a separate PayPal account).
PAINTPEOPLE operates solely on the Internet, which is one reason we can offer the savings we do. You can find answers to most questions in our FAQ page, so please take a look there first. If you can’t find the answer to your question, please email us at info@paintpeople.co.uk and we’ll do our best to get back to you within one working day.
Not at the moment. We recommend you use a site such as www.mybuilder.com or www.myhammer.com where you can ask interested traders in your area to bid for a job. Alternatively www.yell.com will have a list of local tradespeople.
Our product pages and Product Information Sheets fully describe the product including how to use it, the area the product will cover and the best conditions for use.
But, if you're unsure and would like some advice, please email us at info@paintpeople.co.uk and we’ll get back to you within one working day.Simply click here and then click on "Forgot your password?". Enter your email address you gave us when you registered with us and we’ll send you an email to reset your password.
Just drop us a line using the form on the Contact Us page or email us at info@paintpeople.co.uk.
All our fact sheets are supplied as pdf (portable document format) files. There are a number of free programs available to view these files, including Foxit Reader (for Windows) and Adobe Reader (for Windows, Mac & Linux).