Here you can find some of the most common questions that we get asked.
When will I get my goods?
Our standard delivery is 2-3 working days but place your order before 1pm (and choose next day delivery) and we can get it to you on the next working day.
Can I return goods?
You can return products to us within 28 days of the date of the delivery, provided you have received written agreement in the form of an authorisation email from PAINTPEOPLE. No claims can be considered for returns outside this period. Goods are to be returned at your expense to the original source of supply as specified by PAINTPEOPLE.
In the unlikely event of a product being defective please email us at firstname.lastname@example.org and we will replace the original order.
There are certain products that cannot be returned once opened. Read our full Returns & Refunds Policy.
Your statutory rights are not affected.
How do I order my goods?
PAINTPEOPLE products can only be ordered via our website. You can pay with PayPal or by using your credit or debit card. Our online ordering facility is totally secure.
How much do you charge for delivery?
Our delivery charge is dependent on the value of your order. Orders over £24 with standard delivery are free. Next day delivery* is £10 for all orders. Click here to view our full delivery charge information.
PAINTPEOPLE delivers to the UK mainland only, excluding the Scottish Highlands, Ireland, Northern Island, Isles of Scilly, Isle of white and the Channel Islands. Next day delivery to Scotland is also unavailable.
*Unfortunately, next day delivery is currently unavailable. The team here are working hard to process and send out your products as quickly as we can, however due to the current epidemic our couriers are busier than normal, and deliveries are generally taking longer. We hope to get our next day delivery up and running for you as soon as possible. View our full Covid-19 Service Update here.
How do you deliver?
We use a leading, nationwide courier firm to deliver your goods so you can be sure of a safe and prompt delivery.
How will I know which day my goods are due to be delivered?
If you order before 1.00pm (and choose next day delivery) you'll receive your goods on the next working day. If you choose standard delivery, they'll be with you within 2-3 working days.
Please note, our warehouse is closed at the weekend so any orders you place on a Friday evening or Saturday and Sunday, will be processed the following Monday morning.
Can I specify a particular delivery date?
Unfortunately we cannot offer guaranteed delivery for specific dates or time slots at the moment. If you need your items by a certain date, be sure to let us know before you place your order – you can reach us at email@example.com or on 0345 521 8111.
Will I need to sign for delivery?
The courier will need a signature before dropping off the goods. If nobody is available to sign for the goods, the courier will try to leave the goods with a neighbour. If this isn’t possible, they will take the goods back to the depot and get in touch to arrange a new delivery date.
Will the courier carry the goods into my home or garden?
Due to insurance requirements, the courier can only deliver to your door and not into your property. However, most of our products can be carried by one adult.
Can you deliver to an alternative address?
Yes. We appreciate that you may be ordering for someone else and want the goods delivered to their address. Just let us know at the time of ordering please.
How can I pay for my order?
We currently accept Mastercard, Visa, Visa Electron, and Maestro/Solo Cards. You can also pay using PayPal (requires a separate PayPal account).
How do I get in touch with you?
PAINTPEOPLE operates solely on the Internet, which is one reason we can offer the savings we do. You can find answers to most questions in our FAQ page or on our product pages, so please take a look there first. If you can’t find the answer to your question, please email us at firstname.lastname@example.org or submit a question via the appropriate product page and we’ll do our best to get back to you within one working day.
I want to buy your products, but get a tradesperson to do the work. Can you recommend any?
Not at the moment. We recommend you use a site such as www.mybuilder.com or www.myhammer.com where you can ask interested traders in your area to bid for a job. Alternatively www.yell.com will have a list of local tradespeople.
I need to ask a question about a product, how do I do that?
Our product pages and Product Information Sheets fully describe the product including how to use it, the area the product will cover and the best conditions for use. But, if you're unsure and would like some advice, all our product pages have a question & answer feature. Your question may have already been answered here but if not, you can submit your own question which will help others too.
Alternatively, we are always happy to help, please email us at email@example.com and we'll get back to you within one working day.
Can I get a VAT receipt?
Yes, a receipt with full VAT information will be automatically emailed to you once your order has been processed so you can claim back the tax (if you are eligible to do so).
I can’t remember my password
Simply click here and then click on "Forgot your password?". Enter your email address you gave us when you registered with us and we’ll send you an email to reset your password.
I’ve changed my email address. How do I let you know?
I'm having difficulty opening your Product Information Sheets.
All our fact sheets are supplied as pdf (portable document format) files. There are a number of free programs available to view these files, including Foxit Reader (for Windows) and Adobe Reader (for Windows, Mac & Linux).
How does your Money Back Guarantee work?
PAINTPEOPLE products have been proven in the toughest industrial environments. We’ve reformulated them so they’re easy for you to use, inside and out. If for any reason your not happy, we’ll do everything we can to put it right. If you’re still not happy, we’ll of course offer a full refund.
Do you offer tester pots so I can test the colour first?
Tester pots are available for purchase for popular products such as Chalky Furniture Paint and Chalky Wall Paint. Just make sure you select the 125ml size when on the product page.